Refund policy

We have a 30‑day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and the original vacuum‑compressed packaging remains completely sealed and unopened. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at lxotvae@outlook.com. We will process your return request and send you an official pre‑generated Amazon return label with the correct local warehouse address only when the vacuum package stays unopened. Items sent back to us without first requesting a return will not be accepted.
Return shipping fees are borne by the buyer, unless the item is defective or damaged upon delivery.

You can always contact us for any return question at lxotvae@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
For verified defective or damaged items upon delivery, we may offer a partial refund, full refund or compensation without requiring you to send the product back to us. We reserve the right to choose the appropriate remedy.

Exceptions / non‑returnable items
Products sealed in vacuum‑compressed packaging are non‑returnable once the vacuum seal is opened. Once the sealed package is opened, the item cannot be repackaged for resale.
Custom‑made or personalized camping products are non‑returnable. Final clearance sale items are also non‑returnable. Gift cards cannot be returned.

Exchanges
The fastest way to ensure you get what you want is to return the item you have (only for unopened goods), and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.
This right of cancellation only applies to products that remain unopened in their original vacuum‑sealed packaging. Once the vacuum seal is opened, your right of withdrawal no longer applies due to the nature of the compressed packaging. As above, the item must be unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your unopened return, and let you know if the refund was approved or not.
For quality‑issue compensation cases where product return is waived, the refund will be processed once the damage is confirmed.
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return or compensation, please contact us at lxotvae@outlook.com.